Customer Success Manager

  • Customer Success
  • Gent, Belgium

Customer Success Manager

Job description

As our third Customer Success Manager, you will be key in helping us with the Customer Success processes & delivery. As the Customer Success Manager, you will be working closely with our valuable clients to provide them with advice, support, and nurturing to launch Intigriti with an eye towards customer success, expansions, and renewals. Customer Success Managers must know the company’s products inside out to help customers plan and understand the best ways to utilize our products based on the customer’s business needs or business plans.

Key Responsibilities as a Customer Success Manager

  • Responsible for the entire customer success cycle, from onboarding through renewals and upsell.
  • Responsible for leading the transition from sales to implementation and providing training, support, and guidance to customers as they deploy Intigriti across their business.
  • Provide operational support on running programs, ensuring customers get value as well as oversee a good relationship between the customer and the researchers.
  • Be a strategic partner for our customers, lead QBRs and success planning meetings, ensuring customers meet KPIs, renew and expand.
  • Serve as the main point of contact and liaison between clients and the rest of the Intigriti team, including the researcher community manager, sales, and product teams.
  • Serve as a customer advocate to resolve any issues.
  • Develop and document best practices for support process and product improvements.
  • Help implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives

Job requirements

Skills we are looking for

  • You should have 2+ years of demonstrated B2B enterprise or SaaS software customer success or consulting experience.
  • English & Dutch is a must, French and German are a big plus
  • Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
  • You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities.
  • You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success or professional services.
  • Alternatively, you should have 2+ years of experience as a security engineer/ security specialist.
  • You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach.
  • You are a technically proficient yet effective communicator over the phone, in person, and when delivering demos/presentations.
  • Product certification, engineering credential, or equivalent technical credential
  • Software Security experience

Nice to haves

  • Product certification, engineering credential, or equivalent technical credential
  • Software Security experience

About us

Intigriti is a crowdsourced security platform where security researchers and companies meet. As an ethical hacking and bug bounty platform, we aim to identify and tackle vulnerabilities in a cost-efficient way. Our managed platform facilitates online security testing by collaborating with experienced researchers with a strong European focus. Together we can offer an endless stream of creativity that simulates possible threats.

All prospective employees must pass a criminal record check